Need help getting acquainted with your new computer, accessing the internet, connecting to a printer, dealing with security concerns or a virus infection?

The Toshiba +Care Support team is here to help you with best-in-class technical support and remote login technologies to solve your issue, and save you time.

The Toshiba +Care Support team offers over-the-phone support and assistance for a wide range of technical topics. For peace of mind, Toshiba +Care Support also offers a service which grants you access to our Experts up to an entire year.  To contact a Toshiba +Care Support team member call 1 (855) 256-9005.  

You may purchase Toshiba +Care Support services for support on a per incident basis or on a duration basis as specified below.  All services are subject to our terms and conditions (+Care Support Support Services). 

Need help Upgrading or Assistance using Windows 8?
Click here to see our NEW Windows 8 bundle

Toshiba +Care Support Offerings:

• Per Issue $69.95
• Virus/Malware Removal $99.95
• Toshiba +Care Support Premium Support Bundle $159.95
  (The Toshiba +Care Support Premium Support Bundle includes three incidents that can be used at any time within a year. The service expires after consuming the three incidents or a year after purchase, whichever occurs first.)

Per Issue $69.95

Details and Coverage

(Limited to any 1 of the listed subjects below)

• Wireless and Wired Connection Set up and Configuration
• Router Setup and Configuration
• *Printer, File and Network Sharing (Workgroup, Peer to peer network, Mapping Drives, etc.) 
• E-mail Client Configuration (Outlook, Windows Live, Gmail etc.)
• Internet Optimization (Performance Tweaks, Add-Ons, Plugins, Toolbars, etc.)

*Limited to Single Computer only over a Network

 3^rd Party Hardware and Software

• Installation, Troubleshooting, Setup and How-to of common 3^rd Party Software (Microsoft Office, Games, Burning Software, Media Center, etc.)
• Peripheral / Accessory Support and How to (Printer, Webcam, External Storage Devices etc.)

Operating System Support and Optimization

• Performance Optimization (Registry and Disk Clean up, Defragmentation, Disabling Services and Start up programs)
• Reinstallation / Upgrade / Repair of Windows Operating System using OS CDs (Retail)
• Windows Password Reset
• Advance OS Troubleshooting and Setup (Disk Management, File and Folder configuration, Windows Update, Windows Activation)
• BIOS Password Reset

 Data Backup and Restore

• Data Backup to Removable Storage (External HDD, USB Flash Drive, Cloud Storage, etc.)
• Data Backup from Non-Bootable Hard Drive
• Restore Files from Removable Storage
• Hard Drive Partitioning
• CD / DVD Burning (Limited to Non-Copyrighted Media)

Virus / Spyware / Malware Removal - $99.95

• Virus / Spyware / Malware Scan and Diagnosis
• Virus / Spyware / Malware Removal
• Advanced Firewall and Anti-Virus Configuration  (if AV Software is already installed)

Virus / Spyware / Malware Remove w/ NIS*- $139.95

• Includes all of the above
• *1 year subscription to Symantec’s Norton Internet Security software (Family Protection - up to 3 PCs) – valued at $79.99

Premium Support Bundle - $159.95

Coverage:

3 Issues from either of the categories:

• Basic Support Plus
• Expert Care
• Virus / Spyware / Malware Removal

Premium Support Bundle w/ NIS* $199.95

 Coverage:

3 Issues from either of the categories:

• All of the above
• *1 year subscription to Symantec’s Norton Internet Security software (Family Protection - up to 3 PCs) – valued at $79.99

Toshiba +Care Support Windows 8 Upgrade and Assistance
Price $79.95
Need help with Windows? The Toshiba +Care Support Windows 8 Upgrade and Assistance bundle can fill your needs.

Details and Coverage

• Assistance upgrading to Windows 8 (or newer)
• 30 Day Phone Support and Assistance in the use of the Windows 8 OS (or newer)
• Access to Windows 8 How to…demo videos.
• Remote Desktop Assistance
• Assist qualified customers in downloading the OS Upgrade from Microsoft