Built-in Chicony webcam stops working after Microsoft Anytime Upgrade to Vista Ultimate
- Document ID: 98082243
- Posted Date: 2007-05-08
- Last Updated: 2007-05-08
- Distribution: View Public Website
- Applicable Models
Satellite A130-ST1311 Satellite A130-ST1312 Satellite A135-S2246 Satellite A135-S2256 Satellite A135-S2266 Satellite A135-S2276 Satellite A135-S2286 Satellite A135-S2296 Satellite A135-S2306 Satellite A135-S2326 Satellite A135-S2336 Satellite A135-S2346 Satellite A135-S2356 Satellite A135-S2376 Satellite A135-S2386 Satellite A135-S2396 Satellite A135-S4527 Satellite A135-S4637 Satellite A205-S4537 Satellite A205-S4557 Satellite A205-S4567 Satellite A205-S4577 Satellite A205-S4578 Satellite A205-S4587 Satellite A205-S4597 Satellite A205-S4607 Satellite A205-S4617 Satellite A205-S4618 Satellite A205-S4629 Satellite A205-S4638 Satellite A205-S4639 Satellite P200-ST2071 Satellite P205-S6237 Satellite P205-S6247 Satellite P205-S6257 Satellite P205-S6267 Satellite P205-S6277 Satellite P205-S6287 Satellite P205-S6297 Satellite P205-S6298
- Issue
The computer's built-in Chicony webcam may stop working after a Microsoft Anytime Upgrade to Windows Vista Ultimate.When you select Start Camera in the Camera Assistant software you may see this error message: "Please turn on the Camera".
- Resolution
Re-install the driver for the webcam.- Procedure
Follow these steps to re-install the driver for the webcam. You will need to be logged in as an Administrator or have an Administrator password ready.1. Click the Windows Start button.
2. Click Control Panel, System and Maintenance and then Device Manager.
3. Right-click on Chicony USB 2.0 Camera and select Update Driver Software. A yellow exclamation point indicates that the camera is recognized by Windows but is not working properly, probably because of problem with the device driver
4. Select Browse my computer for the driver software.
5. Select Let me pick from a list of device drivers on my computer.
6. Select USB Video Device from the list, and click Next.
7. If the message “Windows encountered a problem installing the driver software for your device” appears, click Close.
8. Restart Windows.
The webcam should now work properly.
- db/wa
- Export Control and EULA
- Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.