After upgrading from Windows XP to Windows Vista, the computer's optical drive (CD/DVD) may stop working. The drive will no longer have a drive letter assigned to it, and will not be listed by the Windows Explorer program.

This problem is related to the InterVideo WinDVD Creator application, which is pre-installed on some Toshiba computer models, along with Windows XP. This version of WinDVD Creator is incompatible with Windows Vista.

If WinDVD Creator is un-installed before upgrading from Windows XP to Windows Vista, then the optical drive will work fine under Windows Vista. Otherwise, Windows Vista will not have access to the optical drive.

Download and run the following utility to make the optical drive available to Windows Vista:

             Optical drive fix for Windows Vista

For further assistance, see Support Bulletin 98081213 Obtaining downloads and support docs from the Toshiba Support website.

You may wish to remove WinDVD Creator from the computer to free up space on the hard disk drive. To do so, click the Windows Start button, click Control Panel, click Add or Remove Programs, click Add or Remove Programs (again), select Intervideo WinDVD Creator 2 from the programs list, and click the Change/Remove button. Follow any further instructions from the application's un-installer utility.

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