Warranty Information on Hard Drive and Storage products
- Warranty Information
Find your type of storage product listed below to determine the warranty coverage in years and then return to the Warranty Information page to view the warranty document for your product or select the warranty link in each category below.
Portable External Hard Drives
3 Year Warranty - Canvio PRO (Models that begin with HDTW)
- Canvio 3.0 (Models that begin with HDTC)
- Canvio Basics 3.0 (Models that begin with HDTB1)
- Canvio Slim & Canvio Slim II (Models that begin with HDTD)
- Canvio Connect & Canvio Connect II (Models that begin with HDTC)
- Canvio Basics 3.0 (Models that begin with HDTB2 or HDTB3)
Desktop External Hard Drives
3 Year Warranty- Canvio Desk (Models that begin with HDNB)
Network Attached Storage
3 Year Warranty- Network attached storage (Models that begin with HDWC)
Internal Storage Drives
5 Year Warranty 3 Year Warranty- Q300 SSD (Models that begin with HDTS7)
- SSD Upgrade kit and bare drive (Models that begin with HDTS)
- Desktop Internal Hard Drive (2.5") (Models that begin with HDWJ)
- 2.5" and 3.5" Hard Drives (Models that begin with PH20, PH21, PH32, PH33)
- Desktop Internal Hard Drive (3.5") (Models that begin with HDWA/D/E)
Flash Storage Devices
5 Year Warranty - SD Cards (All Models)
- Micro SD Cards (All Models)
- Flash Air Cards (All Models)
- Compact Flash Cards (All Models)
- TransMemory Pro USB 3.0 Pro Flash Drives (PFUxxx)
- USB 2.0 memory Stick (Models that begin with THNU, PFU0)
RMA Support
KAI_SSD_WARRANTY@KIOXIA.COM
Phone# 1-855-898-1905 option #1
Wireless Storage
1 Year Warranty- Wireless storage (Models that begin with HDWW)
- Canvio AeroMobile
- Canvio AeroCast
- Export Control and EULA
- Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.
