Unwanted Lines are Drawn on Display from Palm or Hand



Document ID: 4004570

 

Posted Date: 2013-12-13

 

Distribution: View Public Website

 

Issue

While writing with the pen, unwanted line(s) are drawn on the display from the hand or palm coming in contact with the display surface.

Resolution

Download and run the specific Firmware Update for your model. If your model came with a digitizer pen, select the "Digitizer Pen" update. If your model did not come with a digitizer pen, select the "Touch Only" update.

 

1. For Digitizer Pen Models - Touch Panel Firmware Update - Digitizer Pen Models

2. For Touch Only Models - Touch Panel Firmware Update - Touch Only Models

 

If installation of the wrong update is attempted a message indicating that the update is not applicable to your system will be displayed.

 

 

Procedure
  1. Double click the downloaded file.
  2. During the update, do not touch the display or interrupt the process until completed.
  3. When the update has completed, the following message, indicating that the Update has completed, will be displayed.

  4. Click "OK".
  5. Restart the system.

If this firmware is already on the system: "The message depicted below will be displayed.

 

 

Export Control and EULA
Use of any software made available for download from this system constitutes your acceptance of the Export Control Terms and the terms in the Dynabook end-user license agreement both of which you can view before downloading any such software.